Refunds and Exchanges
I want you to love your original Susan Najrian Design
jewelry! If you have received your order and have any concerns please contact
me so we can remedy the situation as customer satisfaction is my number one
If you must return your item, please contact me within 5 days of item's receipt, and the item needs to be returned within 7 days with delivery confirmation. Please DO NOT send it with signature requirement or certified mail as this will only delay your refund since that will require me extra time to go to the post office to get your item.
You may receive a refund (minus shipping costs) or an exchange. I do not accept returns on special orders which includes custom orders or orders of large multiples for special occasions, bridesmaids, etc. This is due to the time involved in creating each piece by hand so be sure to order carefully.
Return policy again:
♥Please contact me within 5 days of receipt..
♥ If your jewelry design has a defect from just normal wear and tear within 30 days of purchase (remember my items are not meant to be worn in water,) you may return it to me and I will either fix or replace the item, or offer you a refund (again minus the shipping fee). If you would return the item to me, first class, I will do the replacement and return shipping free.
Exceptions may be made on a case by case basis.
Note: I do not refund shipping and handling.